Title: | Customer Care Specialist - Costa Rica |
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ID: | 1020 |
Team: | Customer Care |
City, State/Province: | San Jose & Alajuela |
Customer Care Specialist
Description
This position needs to have the skills to deliver exceptional customer service through phone, chat & email.
 
Main responsibilities will include but are not limited to:
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Deliver exceptional customer service through phone, chat & email.
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Work with both inbound and outbound customer calls in a fun and team-oriented environment.
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Provide a positive and supportive experience for every costumer you speak with when answering questions about their treatment.
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Contact costumers to remind them to continue with the treatment process (next aligner).
Requirements
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1 to 2 years of customer service experience required.
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English proficiency B2+ C1 (Written and Speaking) required.
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Great computer and typing skills (30 WPM) required.
Soft Skills
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Adaptability.
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Attention to detail.
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Team player.
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Time management skills.
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Stress management.
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