Smile Direct Club
Job Openings >> Customer Care Specialist - Costa Rica
Customer Care Specialist - Costa Rica
Summary
Title:Customer Care Specialist - Costa Rica
ID:1020
Team:Customer Care
City, State/Province:San Jose & Alajuela
Description

Customer Care Specialist

Description 

This position needs to have the skills to deliver exceptional customer service through phone, chat & email. 
  
Main responsibilities will include but are not limited to: 

  • Deliver exceptional customer service through phone, chat & email. 

  • Work with both inbound and outbound customer calls in a fun and team-oriented environment. 

  • Provide a positive and supportive experience for every costumer you speak with when answering questions about their treatment. 

  • Contact costumers to remind them to continue with the treatment process (next aligner). 

Requirements  

  • 1 to 2 years of customer service experience required.  

  • English proficiency B2+ C1 (Written and Speaking) required. 

  • Great computer and typing skills (30 WPM) required. 

Soft Skills 

  • Adaptability. 

  • Attention to detail. 

  • Team player. 

  • Time management skills.  

  • Stress management. 


 

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