A Customer Service Team Captain has the responsibility to supervise, guide and give the necessary support to team members and team leaders. This leads to executing their tasks properly.

Main responsibilities but not limited to:

• Communicate changes in protocols and other relevant information.
• Provide one o one sessions with team members and document feedback
• Create daily, weekly and monthly status reports (productivity, attendance, systems issues, etc).
• Special projects and other duties as needed.
• Payroll and recruitment support.

Requirements

• Minimum 3 years of customer service experience required.
• +6 months of experience as a Team Lead or Trainer (Internal Requirement).
• English proficiency B2+ C1 (Written and Speaking).
• Analytical skills.
• Attention to detail.
• Team player.
• Conflict resolution skills.
• Work under pressure.
• Adaptable to changes.