We’re SmileDirectClub, and we believe everyone deserves a smile they’ll love. We also believe that you deserve a job you’ll love. Good thing you found us, and we found you. At SmileDirectClub, we’re all about empowering transformation. We want people to become more confident in how they look, how they feel, and how they think. So we’re spreading smiles and positivity all over the country. SmileDirectClub is one of the fastest growing companies opening hundreds of SmileShops across the country where consumers are able to get a free digital scan of their teeth to see if they qualify for invisible aligners.

It’s no small task. That’s why we’re looking for energetic, passionate, and confident team members who can help turn frowns into life-changing grins. Are you up for it?

SmileDirectClub is looking for a dynamic, high-energy business professional to join our team as a People Support Field Manager for the West Coast. The individual selected for this position will be a key member of the People Support team and will lead initiatives to help achieve our business objectives in our retail locations. This includes employee relations, development, cultural leadership, and coaching. This person will serve as the primary contact for SmileShop Management, Regional Management and SmileShop Team Members.

Responsibilities:

• Serve as the key HR partner for one or more regions and oversee all HR practices for all West Coast locations.
• Build and maintain effective working relationships across the organization as well as within the People Support team
• Ensure legal compliance by monitoring and implementing federal and state requirements; FMLA,  ADA, EEO, OSHA and FLSA
• Partner in all PIP’s, progressive coaching and terminations, ensuring proper policy and procedures are utilized to reduce adverse employment claims
• Assist with identifying gaps in existing policies and contribute to the development of new policies and procedures
• Provide guidance and coaching to SmileShop Managers and team members as needed; equip managers with tools and knowledge to effectively manage their teams in alignment with their people plans
• Partner with Regional Managers and Store Managers on performance management; provide feedback and coaching and document performance appropriately
• Assist with creating and maintaining job description for all SDC positions and update job requirements as needed
• Develop and maintain accurate records within HRIS in order to prepare reports, statistical data regarding historical and relevant information; provides recommendations and suggestions based on the information obtained
• Coordinate and assist with planning and execution of a broad range of People Support programs including new hire orientation, on-boarding, employee relations, compensation, organizational design/change, performance management, talent management, learning and development and employee engagement
• Conduct employee relations investigations and work to resolve issues in a proactive and positive manner
• Respond to and defend all unemployment claims filed by former employees
• Assist Director of People Support with corporate initiatives and projects

It will really make us smile if you have…

• A Bachelor's degree required
• A minimum of 5 (five) years of progressively responsible human resource experience at a generalist level
• Multi-Unit Human Resources experience in retail or beauty industry preferred
• Strong retail or retail management experience preferred
• Demonstrated ability to understand company and field location priorities and work through complex business issues to identify, develop, and implement effective HC solutions
• Exceptional interpersonal and communications skills; including oral and written communications, listening, and presentation/facilitation skills
• Ability to interact with all levels of management
• Excellent influencing and negotiating skills
• Ability to effectively set priorities and manage a high volume of activities in a flexible manner
• Positive, energetic, comfortable with change and working in a fast-paced environment.
• Position is based in Nashville, TN.
• Ability to travel up to 50%.

Benefits of joining the club:

• Medical, Dental and Vision Insurance
• 401K with match
• PTO
• Aligner and Whitening Benefit
• Collaborative work environment and positive culture

SmileDirectClub is one of the fastest growing companies, opening hundreds of SmileShops across the country. Consumers are able to get a free digital scan of their teeth to see if they qualify for invisible aligners. Team members are given the opportunity to develop their careers, achieve in different roles, travel to other SmileShops, and earn the option to relocate into new markets as the business continues to expand. SmileDirectClub was founded on a simple belief: everyone deserves a smile they love. The Company is the first digital brand for straightening your smile, created after the realization that recent trends in 3D printing and telehealth could bring about disruptive change to the invisible aligner market by matching licensed professionals, a quality clear-aligner product, and customers together. By leveraging proprietary, cutting-edge technology, SmileDirectClub, LLC-affiliated dentists are providing greater access of care to consumers who couldn't otherwise afford orthodontic treatment toward a better smile.

Want to learn more about us?

Check out https://smiledirectclub.com

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