SmileDirectClub is changing the world of Orthodontics. We feel everyone deserves a beautiful smile, so we made it affordable! Join a team that is redefining an industry and making a difference in people's lives.

SmileDirectClub is looking for a dynamic, high-energy business professional to join our team as a  Human Capital Manager for our Lab Operations facility. The individual selected for this position will be a key member of the Human Capital team and will lead initiatives to help achieve our business objectives in our retail locations. This includes employee relations, development, cultural leadership, and coaching. This person will serve as the primary contact for Lab Operations Team Members.

Responsibilities:

• Serve as the key HR partner for the facility and oversee all HR practices.

• Address employee concerns and/or issues in a timely manner including gathering information, analyzing information, and making recommendations to resolve the issues.

• Partner with Managers on performance management; provide feedback and coaching and document performance appropriately.

• Actively participate in problem solving/brain storming discussions to find new ways to drive performance and deliver service to the field.

• Lead performance management processes

• Facilitate training and onboarding for all field team members

• Lead process and efficiency improvement in all areas.

• Assist in the design, planning and implementation of HC policies and programs

• Analyze turnover and develop retention strategies

Requirements:

• A Bachelor's degree required

• A minimum of 5 (five) years of progressively responsible human resource experience at a generalist level

• Demonstrated ability to understand company priorities and work through complex business issues to identify, develop, and implement effective HC solutions

• Exceptional interpersonal and communications skills; including oral and written communications, listening, and presentation/facilitation skills

• Ability to interact with all levels of management

• Excellent influencing and negotiating skills

• Ability to effectively set priorities and manage a high volume of activities in a flexible manner

• Positive, energetic, comfortable with change and working in a fast-paced environment.

• Position is based in Antioch, TN.

SmileDirectClub is a young company that’s revolutionizing the invisible aligner market. By connecting patients and providers in the digital space, we can make beautiful smiles more affordable for everyone. We provide direct-to-patient invisible aligner therapy that allows patients to realign their smile affordably, conveniently and privately from home.

Our next step is to help more people transform their smiles by building our team with sharp, experienced team members who are energized by the fast-paced startup environment. If you have what it takes to dig into this market with us, then together we can change how the world thinks about straightening teeth.