SmileDirectClub is changing the world of orthodontics. We believe everyone deserves a beautiful smile without the hassles of the traditional process. Join a team that is redefining an industry and making a difference in people's lives. We provide direct-to-consumer invisible aligner therapy that allows clients to realign their smile affordably, conveniently, and privately.

We are currently looking for a Retail Operations Project Manager to support our SmileShop operations team. The Retail Operations Project Manager is responsible for leading the process of planning and execution of all new SmileShop openings for SmileDirectClub.

This role leads the coordination of planning and execution activities with multiple cross-functional business partners, vendors, and store leadership teams in order to ensure all projects are executed on time, on budget, with minimal errors and go-backs, and with a high level of customer service. The Retail Operations Project Manager is responsible for driving results through strong communication, planning, organization, prioritization, analysis and judgment, cross-functional collaboration, and vendor management.

ESSENTIAL FUNCTIONS:

• Is responsible for ensuring all project planning, fixture orders, vendor management, and communication activities are completed on all projects with minimal errors and go-backs, and on budget.
• Analyzes trends and performance (operational and financial) of these areas to ensure quality and consistency.
• Ensures all project planning tools, reporting, and schedules are executed as planned, issues are identified and fixed early, and processes are designed to minimize shortages, go-backs, and provide high level of customer service.
• Responsible for coordinating with multiple vendors, cross-functional business partners (including Marketing, IT, Human Capital, Customer Scheduling, and Finance), and Store Leadership team to ensure the timely and accurate execution of all projects.
• Manages all aspects of the project bid process by choosing vendors for bidding, qualifying each bid, analyzing pricing, and awarding contracts.
• Develops expense budgets, forecasts, and secures funding as needed for unanticipated projects and needs; works with Finance to provide ad-hoc analysis on project spend as required.
• Travels to SmileShops to oversee quality and delivery of fixtures, installation, and overall project execution.
• Leads the sourcing of vendors and manages the ongoing performance of installation vendors and makes recommendations on whether to keep or terminate vendor relationships based on performance.

COMPETENCIES:

• Customer Focus
• Planning and Organization
• Drives for Results
• Conflict Management
• Problem Solving
• Communication
• Process Management
• Managing and Measuring Work
• Motivating Others

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• Minimum 5 years of project management experience, preferably in a retail setting
• Four-year college degree in business or related field
• Strong leadership and communication skills
• Strong project management and problem-solving skills required
• Ability to coordinate multiple projects at varying stages of development
• Ability to create, map, and modify workflows
• Ability to successfully influence and drive results through cross-functional partnerships
• Strong customer focus.
• Strong knowledge of store operations, fixtures, and installation processes
• Strong experience with developing budgets, monthly forecasts, and reporting
• Strong vendor management and negotiation skills
• Experience working with contractors and vendors
• Advanced proficiency in Word, Excel and Power Point
• Able to travel as required

SmileDirectClub is changing the world of orthodontics. We believe everyone deserves a beautiful smile without the hassles of the traditional process. Join a team that is redefining an industry and making a difference in people's lives. We provide direct-to-consumer invisible aligner therapy that allows clients to realign their smile affordably, conveniently, and privately.

Our next step is to help more people transform their smiles by building our team with sharp, experienced individuals who are energized by the fast pace of a young business. If you have what it takes to dig into this market with us, then join our premiere team! Together we can change how the world thinks about straightening teeth!