We’re SmileDirectClub, and we believe everyone deserves a smile they’ll love. We also believe that you deserve a job you’ll love. Good thing you found us, and we found you. At SmileDirectClub, we’re all about empowering transformation. We want people to become more confident in how they look, how they feel, and how they think. So we’re spreading smiles and positivity all over the country.

It’s no small task. That’s why we’re looking for energetic, passionate, and confident team members who can help turn frowns into life-changing grins. Are you up for it?

We are looking for a Reputation Coordinator to join our dynamic fast-paced Marketing team. This role will support strategic company initiatives, including the development of communications and engagement strategies for internal and external audiences to support reputation objectives.

Responsibilities:

• Assist day-to-day communications with internal, cross-functional teams and external agencies, project communications to internal stakeholders, issue tracking and risk mitigation, facilitation of project team meetings and preparation of status reports.
• Partner with cross-functional teams to create and edit content for a variety of internal and external communications channels, ensuring consistent. application of the visual identity and voice of the company across all online channels.
• Research, track and implement best practices related to building and protecting company identity and reputation online.
• Monitor and respond to daily online media and publications.
• Assist Online Brand Manager with day-to-day activity on social media sites related to customer feedback.
• Maintain listings on search engine and ratings/review sites.
• Track, analyze and report weekly on social and online reputation results.
• Identify and provide insight for trends, opportunities, and escalation issues to appropriate teams.
• Coordinate with PR and Content Marketing team to identify opportunities for editorial and online content to boost SEO.
• Collaborate with Patient Care to execute 24/7 coverage and timely responses on all reputation management channels.
• Update career site and job board reputation management platforms and communications.
• Monitor media listening tool, implementation, dispositions and reports.
• Coordinate reputation management strategy and implementation throughout company retail locations.

It will really make us smile if you have…

• Minimum 1+ years of experience in communications, reputation management, online brand management, public relations, community relations, public affairs or business management
• Experience executing company identity and/or brand management and/or reputation programs preferred
• Experience in online reputation management in healthcare or beauty industry a plus
• Experience using or monitoring reputation management review sites preferred
• Experience utilizing listening tool a plus
• Excellent writing, editing, and communications skills
• Excellent attention to detail
• Strategic thinker and team player with the ability to multi-task and reprioritize quickly
• Working knowledge of insights and analytics tools
• Bachelor’s Degree or higher
• Ability to look at data/numbers to see trends and make recommendations
• Have a finger on the pulse of trends, influencers, art, music, beauty, fashion and media
• A sense of humor and passion for making people smile

Benefits of joining the club:

• Medical, Dental and Vision Insurance
• 401K with match
• PTO
• Aligner and Whitening Benefit
• Collaborative work environment and positive culture

SmileDirectClub was founded on a simple belief: everyone deserves a smile they love. The Company is the first digital brand for straightening your smile, created after the realization that recent trends in 3D printing and telehealth could bring about disruptive change to the invisible aligner market by matching licensed professionals, a quality clear-aligner product, and customers together. By leveraging proprietary, cutting-edge technology, SmileDirectClub, LLC-affiliated dentists are providing greater access of care to consumers who couldn't otherwise afford orthodontic treatment to get a better smile.

Want to learn more about us?

Check out https://smiledirectclub.com

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