Smile Direct Club
Job Openings >> Help Desk Technician
Help Desk Technician
Summary
Title:Help Desk Technician
ID:1309
Team:Information Technology
City, State/Province:Nashville, TN
Description

SmileDirectClub is changing the world of orthodontics. We believe everyone deserves a beautiful smile without the hassles of the traditional process. Join a team that is redefining an industry and making a difference in people's lives. We provide direct-to-consumer invisible aligner therapy that allows clients to realign their smile affordably, conveniently, and privately.

SmileDirectClub is hiring a Help Desk Technician to help support and maintain the technology environment for an innovative B2C startup.  We are looking for bright, ambitious, and highly capable people that are able to thrive in a fast paced dynamic environment while working with advanced technologies.

Role & Responsibilities:

  • Provide support services to on-site and remote employees with technical problems and information technology issues.

  • Troubleshoot and resolve minor to major hardware, software, and networking issues.

  • Respond to support calls and tickets.

  • Follow all procedures for triage and escalation utilizing support ticketing system.

  • Responsible for timely resolution of problems or escalation on behalf of users to appropriate support teams.

  • Perform new user workstation installations, configurations, upgrades, and basic repairs.

  • Maintain inventory requirements for all end user devices.

  • Creating, maintaining and deleting user accounts.

  • Support and troubleshooting of printers, copiers, and other network devices.

  • Assist in identifying resolution gaps within the the help desk.

  • Support and maintains effective relationships with end users.

  • Performs other related duties as assigned.

 

Role Profile:

  • Ability to work on multiple tasks, prioritizing and organizing these tasks to maximize productivity

  • Eagerness to help others in understanding and resolving their technical questions and issues

  • Self-starter with strong communication skills

  • Ability to work independently as well as in a team

  • Eagerness to tackle problems outside your core competencies and learn new technologies as required

 

Experience:

  • BS or MS in Computer Science, Information Systems or demonstrated industry hands-on experience

  • Minimum 5 years of hands on experience in technology support

  • Experience in supporting remote users

  • Experience with Apple, Microsoft, and Android devices

  • Experience with help desk ticket systems and processes

  • Technical knowledge of basic networking equipment

  • Experience supporting or working in a call center is a plus

 

SmileDirectClub is a young company that’s revolutionizing the invisible aligner market. By connecting patients and providers in the digital space, we can make beautiful smiles more affordable for everyone. We provide direct-to-patient invisible aligner therapy that allows patients to realign their smile affordably, conveniently and privately from home.

 Our next step is to help more people transform their smiles by building our team with sharp, experienced team members who are energized by the fast-paced startup environment. If you have what it takes to dig into this market with us, then together we can change how the world thinks about straightening teeth.
This opening is closed and is no longer accepting applications