A Customer Care Specialist Team Lead has the responsibility to give the necessary support to team members, in order for them to execute exceptional customer service through phone, chat & email, and create daily status reports from team members.

Main responsibilities are not limited to:

• Provide a positive and supportive experience for every Customer you speak with; from answering questions about their treatment.
• Answer customers inquiries via email and / or phone calls as well as handle escalations.
• Create daily status reports (productivity, attendance, systems issues, etc).
• Provide feedback to team members about their quality and performance.
• Communicate about changes in the protocols and relevant information.
• Special projects and other duties as neede.

• Minimum 2 years of customer service experience.
• English proficiency B2+ C1 (Written and Speaking).
• Excellent verbal & written communications skills.}reat computer and typing skills.
• Attention to detail.
• Team player.
• Conflict resolution.
• Work under pressure.
• Adaptable to changes.
• Time management skills.
• Stress management.