SmileDirectClub is a young company that’s revolutionizing the invisible aligner market. By connecting patients and providers in the digital space, we can make beautiful smiles more affordable for everyone. We provide direct-to-patient invisible aligner therapy that allows patients to realign their smile affordably, conveniently and privately from home. If you have what it takes to dig into this market with us, then together we can change how the world thinks about straightening teeth.

Purpose of role:

This position is responsible for effectively delivering new hire and ongoing training to our retail SmileShop locations throughout the US. The training offered to our SmileShop team members will include classroom and one-on-one in-store initiatives, to elevate customer experience and empower the team with both technical and product knowledge. Will work closely with SmileShop Managers, Operations, Marketing and People Support to support operational KPI’s and strategy.  Assist, when necessary, in development of new curriculum and educational tools that drives initiatives, inspires the team, and promotes business growth.

Responsibilities:

• Proactively implement and coach customer service, technical skills and selling by delivering personalized training based on each team member’s needs

• Regularly recap and follow up on SmileShop visits to ensure training objectives have been met

• Undertake relevant analysis and feedback on training to ensure that continual improvements are made and that the training is being delivered effectively and is fully understood

• Discuss recommendations for further training & development to ensure continuous performance improvement is supported

Experience:

• Proven experience of delivering  training programs with a strong customer focused approach preferred

• Retail Experience (Field, Education, Management, Training), a plus

• 3+ years Dental Assistant Experience preferred

• Knowledge of Itero Scanner, a plus

• Strong presentation and writing skills

• Strong interpersonal skills

• Ability to travel

• Enthusiasm and a willingness to inspire and motivate others

• Able to effectively manage change

• Self-motivated and able to competently work unsupervised setting self at a high standard

SmileDirectClub, LLC is changing orthodontics one smile at a time. The company provides consumers with custom invisible aligners for use at home which gradually shift teeth into their desired position for a brighter, straighter smile.

We are shaking up an industry, building a fast company and crafting a culture of collaboration, experimentation, and reaching stretch goals.

We are entrepreneurs. We’re led by market disrupting executives and backed by investors, Camelot Venture Group, who have remade industries with innovative companies such as 1800 Contacts, Quicken Loans, Fathead, Songbird Hearing and The Sharper Image. We’re doing it again. This time, you can be a part of it.