We’re SmileDirectClub, and we believe everyone deserves a smile they’ll love. We also believe that you deserve a job you’ll love. Good thing you found us, and we found you. At SmileDirectClub, we’re all about empowering transformation. We want people to become more confident in how they look, how they feel, and how they think. So we’re spreading smiles and positivity all over the country.

It’s no small task. That’s why we’re looking for energetic, passionate, and confident team members who can help turn frowns, in to life-changing grins. Are you up for it?

The Director of People Support is a key member of the People Relations team and will lead initiatives to help achieve our business objectives in our lab location. This includes employee relations, development, cultural leadership, and coaching. This person will serve as the leader of the People Relations Team for the Lab Operation Team Members. Responsible for the direct administration of People Relations Services for the Lab Operation Team and insures compliance with established policies, procedures, health/safety programs, and federal, state and local laws/regulations. Monitors and address team member issues and responds to inquiries regarding company human resources policies and programs.

Responsibilities:

• Serve as the key HR partner for the facility and oversee all HR practices.
• Address employee concerns and/or issues in a timely manner including
• gathering and analyzing information, and making recommendations to resolve the issues.
• Partner with Managers on performance management; provide feedback and coaching and document performance appropriately.
• Actively participate in problem solving/brain storming discussions to find new ways to drive performance and deliver service to team members
• Monitors employee counseling, disciplinary actions, performance improvement plans, oversees involuntary termination procedures, and approve separation notices and related documentation. May conduct exit interviews to determine reasons behind separations.
• Lead performance management processes
• Drive onboarding and training for all team members
• Advises management regarding hiring decisions, equal employment opportunities, compensation, benefits, and health/safety issues
• Lead process and efficiency improvement in all areas.
• Represent organization in unemployment hearings as needed
• Assist in the design, planning and implementation of HR policies and programs
• Analyze trends in turnover, hiring, promotions, separations, and employee relations issues to determine support or action needed to adjust unfavorable trends. Works with management to develop and implement retention strategies

It will really make us smile if you have…

• A Bachelor's degree in Human Resources, Business Administration or related field required
• At least ten (10) years of progressive HR management experience required (Manager or Director level)
• PHR or SHRM-CP required, ideally SPHR or SHRM-SCP preferred
• Strong understanding of federal and state employment laws
• Solid organizational, management and coaching skills
• Strong managerial presence
• Exceptional employee relations investigation skills
• Solid organizational, management and coaching skills
• Proficient in Word, Excel, and PowerPoint
• Demonstrated ability to understand company priorities and work through complex business issues to identify, develop, and implement effective HC solutions
• Exceptional interpersonal and communications skills; including oral and written communications, listening, and presentation/facilitation skills
• Ability to interact with all levels of management
• Excellent influencing and negotiating skills
• Ability to effectively set priorities and manage a high volume of activities in a flexible manner
• Positive, energetic, comfortable with change and working in a fast-paced environment.

Benefits of joining the club:

• Medical, Dental and Vision Insurance
• 401K with match
• PTO
• Aligner and Whitening Benefit
• Collaborative work environment and positive culture

SmileDirectClub was founded on a simple belief: everyone deserves a smile they love. The Company is the first digital brand for straightening your smile, created after the realization that recent trends in 3D printing and telehealth could bring about disruptive change to the invisible aligner market by matching licensed professionals, a quality clear-aligner product, and customers together. By leveraging proprietary, cutting-edge technology, SmileDirectClub, LLC-affiliated dentists are providing greater access of care to consumers who couldn't’t otherwise afford orthodontic treatment to get a better smile.

Want to learn more about us?

Check out https://smiledirectclub.com

Hear what our customers are saying: https://vimeo.com/233836276

See what our SmileShops are all about: https://vimeo.com/234533999