SmileDirectClub is changing the world of orthodontics. We feel everyone deserves a beautiful smile, so we made it affordable! Join a team that is redefining an industry, and making a difference in people’s lives.

The Retail Operations Project Manager oversees the workflow of the Retail Operations Department, to include managing scope, cost, scheduling, progress tracking, and execution. The Retail Operations Project Manager will own the implementation of a variety of initiatives, taking place simultaneously, and at different stages and levels of complexity.

Key Responsibilities:

Plan the project

• Define the scope of the project in collaboration with senior management

• Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project

• Determine the resources (time, money, equipment, etc) required to complete the project

• Develop a schedule for project completion that effectively allocates the resources to the activities

• Review the project schedule with senior management and all other staff that will be affected by the project activities; revise the schedule as required

• Determine the objectives and measures upon which the project will be evaluated at its completion

Staff the project      

• In consultation with the appropriate manager, recruit, interview and select staff with appropriate skills for the project activities

• Manage project staff according to the established policies and practices of the organization

• Ensure that all project personnel receive an appropriate orientation to the organization and the project

• Contract qualified consultants to work on the project as needed

Implement the project

• Execute the project according to the project plan

• Develop forms and records to document project activities

• Set up files to ensure that all project information is appropriately documented and secured

• Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project

• Establish a communication schedule to update stakeholders including appropriate staff in the organization on the progress of the project

• Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards

Control the project

• Monitor and approve all budgeted project expenditures with appropriate leadership

• Manage all project expenses according to established accounting policies and procedures

• Ensure that all financial records for the project are up to date

• Prepare financial reports and supporting documentation as needed

Evaluate the project

• Ensure that the project deliverables are on time, within budget and at the required level of quality

• Evaluate the outcomes of the project as established during the planning phase

• Conduct a lessons learned review for all areas that did not meet expectations so improvements can be made for future projects

Qualifications and Competencies Required

• Behave Ethically: Understand ethical behavior and business practices, and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.

• Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.

• Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities.

• Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problem, and make decisions that enhance organizational effectiveness.

• Lead: Positively influence others to achieve results that are in the best interest of the organization.

• Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.

• Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.

• Plan: Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results.

• Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

• Ability to travel 50-75% of the time

• Minimum of 5 years project management related experience

• Advanced knowledge of project management tools and change management processes

SmileDirectClub, LLC is changing orthodontics one smile at a time. The company provides consumers with custom invisible aligners for use at home which gradually shift teeth into their desired position for a brighter, straighter smile.
 
We are shaking up an industry, building a fast company and crafting a culture of collaboration, experimentation, and reaching stretch goals.
 
We are entrepreneurs. We’re led by market disrupting executives and backed by investors, Camelot Venture Group, who have remade industries with innovative companies such as 1800 Contacts, Quicken Loans, Fathead, Songbird Hearing and The Sharper Image. We’re doing it again. This time, you can be a part of it.