The Human Resources Director is responsible for managing all people support efforts; including, employee relations, payroll, onboarding, and hiring processes.

Responsabilities

• Responsible for directing employee relations matters in alignment with Costa Rica labor law and Company’s policies.
• Provide expertise in the interpretation of employment law, company policy as well as company ethical standards.
• Lead all efforts related to recruitment, providing oversight in candidate selection and onboarding.
• Provide guidance and management of all payroll and benefit processes, ensuring a high degree of accuracy and compliance with labor laws
• Partner with internal business leaders to set establish strategy for staffing and human capital management.
• Develop and maintain employee handbook, policies and procedures.
• Provide guidance to members of the Human Resources team, including Recruiters and Generalists.
• Work with internal business leaders to develop job descriptions, pay bands, compensation guidelines, performance management processes and attendance monitoring plans.
• Maintain robust knowledge of Costa Rican legal issues, as well as external relationships with key players in the human resources and service center industry in Costa Rica

Qualifications & Experience

• BA/BS Degree required; Master's degree highly desired
• +8 years’ of progressive experience in human resource roles, including senior level management
• Experience in shared service or call center highly desired
• Experience in medium to large growth-oriented organizations highly desired
• Strong knowledge and experience working with employment law in Costa Rica
• Ability to influence and coach employees at all levels in the organization, change thinking, or gain acceptance from others in sensitive situations without damaging relationships
• Strong background and proven ability to craft and analyze data to influence decision-making
• Highly-effective communication skills - written, verbal and listening skills
• High degree of English fluency