We’re SmileDirectClub, and we believe everyone deserves a smile they’ll love. We also believe that you deserve a job you’ll love. Good thing you found us, and we found you. At SmileDirectClub, we’re all about empowering transformation. We want people to become more confident in how they look, how they feel, and how they think. So we’re spreading smiles and positivity all over the country.

It’s no small task. That’s why we’re looking for energetic, passionate, and confident team members who can help turn frowns into life-changing grins. Are you up for it?

Responsibilities:

• Lead technical implementation of CRM communications including Email, SMS/mobile, & direct mail within 3rd-party & home-grown software platforms (ExactTarget, Staff Portal, & others). Full team to support creation and strategy of messaging.
• Setup & QA all new automated messages within Salesforce Marekting Cloud (ExactTarget) - Email, SMS, etc. - using AmpScript & dynamic content tools within ExactTarget
• Manage CRM customer data architecture & data activation to enable team to build segments & personalize communications as needed
• Lead data integration with Data Management Platform & rest of marcom tech stack, including new software partners
• Ensure every customer receives right personalized & dynamic communication at the right time. Using monitoring systems & smart architecture, achieve a 99%+ accuracy & up-time in automated CRM communications
• Work with each channel manager to manage subscription systems & ensure customer subscription statuses are in-sync across CRM ecosystem
• Lead CRM team members & scale team for growth

It will really make us smile if you have…

• 3+ years experience in digital marketing, ecommerce or SaaS. CRM experience a plus.
• Salesforce Marketing Cloud experience a plus.
• Proven background in software implementation & technical troubleshooting (developer background NOT required, just smart, detailed-oriented product manager).
• Highly attentive to detail.
• A self-starter personality that can thrive in the fast-paced environment of a rapidly growing company.
• Solid work ethic, with the ability to pick up new tasks quickly.
• Creative thinker.
• Ability to express ideas clearly and confidently.
• Positive attitude, and flexible personality.
• Excellent communication skills and collaborative spirit.

Benefits of joining the club:

• Medical, Dental and Vision Insurance
• 401K with match
• PTO
• Aligner and Whitening Benefit
• Collaborative work environment and positive culture

SmileDirectClub was founded on a simple belief: everyone deserves a smile they love. The Company is the first digital brand for straightening your smile, created after the realization that recent trends in 3D printing and telehealth could bring about disruptive change to the invisible aligner market by matching licensed professionals, a quality clear-aligner product, and customers together. By leveraging proprietary, cutting-edge technology, SmileDirectClub, LLC-affiliated dentists are providing greater access of care to consumers who couldn’t otherwise afford orthodontic treatment to get a better smile.

Want to learn more about us?

Check out https://smiledirectclub.com

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