Smile Direct Club
Job Openings >> Customer Care Supervisor / Team Captain - Costa Rica
Customer Care Supervisor / Team Captain - Costa Rica
Summary
Title:Customer Care Supervisor / Team Captain - Costa Rica
ID:2308
Team:Customer Care
City, State/Province:Escazú, San José / San Rafael, Alajuela
Description

Revenue Cycle Management Team Captain 

Description 
A Revenue Cycle Management Captain has the responsibility to supervise, guide and give the necessary support to team members, in order for them to execute their tasks properly. 

Main responsibilities are not limited to: 

  • Manage the RCM department workflow. 

  • Accurate data entry of all patient information 

  • Review documents and fill in the necessary paper work, in order to submit to customers. 

  • Answer customers inquiries via E-Mail and / or phone calls as well as handle escalated cases. 

  • Create daily status report coverage they may have and assisting them in the submission of their un-assigned claim for reimbursement that will be made directly to the customer. 

  • Provide feedback to team members about their quality and performance.  

  • Communicate about changes in the protocols and relevant information. 

  • Review quality and productivity. 

  • Be in close contact with SDC DLPS. 

  • Provide one one on one sessions with team members as well as team leads and document feedback. 

  • Create daily, weekly and monthly status reports (productivity, attendance, systems issues, etc). 

  • Special projects and other duties as needed. 

Requirements:

  • Minimum 3 years of experience in data entry. 

  • Must have at least 6 months of experience as team lead or trainer. 

  • English proficiency B2+ C1 (Written and Speaking). 

  • Analytical skills. 

  • Attention to detail. 

  • Team player. 

  • Conflict resolution skills.  

  • Work under pressure. 

  • Adaptable to changes. 

  • Minimum 2 years of  Medical Insurance experience  

  • Minimum 6 months of Salesforce experience 

  • Proficient in Excel is a must 

 

This opening is closed and is no longer accepting applications