We’re SmileDirectClub, and we believe everyone deserves a smile they’ll love. We also believe that you deserve a job you’ll love. Good thing you found us, and we found you. At SmileDirectClub, we’re all about empowering transformation. We want people to become more confident in how they look, how they feel, and how they think. So we’re spreading smiles and positivity all over the country.

It’s no small task. That’s why we’re looking for energetic, passionate, and confident team members who can help turn frowns into life-changing grins. Are you up for it?

We are seeking a dynamic individual to join our team as the Executive Lead for our Costa Rica operations, responsible for all facets of the operations of our offshore business center in San Jose.

Responsibilities:

• Provide experienced management for the key business functions located in the Costa Rica office, including, but not limited to, customer service contact center, revenue cycle management, orthodontic digital setup and design, back office support and other offshored business functions
• Provide guidance and oversight to the Costa Rica leadership team in areas including recruiting, human capital management and office operations
• Oversee the financial aspects of the center, including preparing and managing the annual budget for costs, labor and fund transfers between the US operation and the Costa Rica office
• Work with key US personnel to establish strategy for providing value-add services to the US operation
• Instill the philosophy and company values of the US office to the Costa Rica office, while also respecting the uniqueness of the local culture

It will really make us smile if you have…

• Strong background in one or more healthcare service industry; 8-10 years experience minimum
• Call center management experience with 300+ agents
• Experience managing an offshore team, preferably onsite, with heavy “hands-on” expertise
• Strong experience playing a strategic role in the start-up phase of an operation
• Background in developing a new business line from concept to execution required
• History of developing and achieving enterprise-level stretch goals related to costs, revenue or service-level performance measurements
• Desire to relocate to Costa Rica with intermittent travel to the US
• Bilingual English/Spanish would be ideal
• Eager to learn every single day
• Must be positive and want to be a part of building something great!

Benefits of joining the club:

• Medical, Dental and Vision Insurance
• 401K with match
• PTO
• Aligner and Whitening Benefit
• Collaborative work environment and positive culture

SmileDirectClub was founded on a simple belief: everyone deserves a smile they love. The Company is the first digital brand for straightening your smile, created after the realization that recent trends in 3D printing and telehealth could bring about disruptive change to the invisible aligner market by matching licensed professionals, a quality clear-aligner product, and customers together. By leveraging proprietary, cutting-edge technology, SmileDirectClub, LLC-affiliated dentists are providing greater access of care to consumers who couldn't otherwise afford orthodontic treatment to get a better smile.

Want to learn more about us?

Check out https://smiledirectclub.com

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