We’re SmileDirectClub, and we believe everyone deserves a smile they’ll love. We also believe that you deserve a job you’ll love. Good thing you found us, and we found you. At SmileDirectClub, we’re all about empowering transformation. We want people to become more confident in how they look, how they feel, and how they think. So we’re spreading smiles and positivity all over the country.

It’s no small task. That’s why we’re looking for energetic, passionate, and confident team members who can help turn frowns into life-changing grins. Are you up for it?

SmileDirectClub is looking for a dynamic, high-energy business professional to join our team as a Director of People Relations for our Smile Shops.

This position is a key member of the People Relations team and will lead initiatives to help achieve our business objectives for the field. This includes employee relations, development, cultural leadership, and coaching. This person will serve as the leader of the People Relations Team for the field team members. Responsible for the direct administration of People Relations Services for the Smile Shops and ensures compliance with established policies, procedures, health/safety programs, and federal, state and local laws/regulations. Monitors and address team member issues and responds to inquiries regarding company human resources policies and programs.

Responsibilities:

• Serve as the key HR partner for the field and oversee all HR practices.
• Address employee concerns and/or issues in a timely manner including gathering and analyzing information, and making recommendations to resolve the issues.
• Partner with Managers on performance management; provide feedback and coaching and document performance appropriately.
• Actively participate in problem solving/brain storming discussions to find new ways to drive performance and deliver service to team members
• Monitors employee counseling, disciplinary actions, performance improvement plans, oversees involuntary termination procedures, and approve separation notices and related documentation. May conduct exit interviews to determine reasons behind separations.
• Lead performance management processes
• Facilitate training and onboarding for all team members
• Advises management regarding hiring decisions, equal employment opportunities, compensation, benefits, and health/safety issues
• Lead process and efficiency improvement in all areas
• Travel to multi-state locations 25% to 30% of the time
• Represent organization in unemployment hearings as needed
• Assist in the design, planning and implementation of HR policies and programs
• Analyze trends in turnover, hiring, promotions, separations, and employee relations issues to determine support or action needed to adjust unfavorable trends. Works with management to develop and implement retention strategies

Requirements:

• A Bachelor's degree in Human Resources, Business Administration or related field required
• At least ten (10) years of progressive HR management experience required (Sr. Manager or Director Level)
• At least five (5) years of multi-state HR business partner experience
• PHR or SHRM-CP required, ideally SPHR or SHRM-SCP preferred
• Willing to travel 25% to 30% of the time
• Strong understanding of federal and state employment laws
• Solid organizational, management and coaching skills
• Strong managerial presence  
• Exceptional employee relations investigation skills
• Proficient in Word, Excel, and PowerPoint
• Demonstrated ability to understand company priorities and work through complex business issues to identify, develop, and implement effective HC solutions
• Exceptional interpersonal and communications skills; including oral and written communications, listening, and presentation/facilitation skills
• Ability to interact with all levels of management
• Excellent influencing and negotiating skills
• Ability to effectively set priorities and manage a high volume of activities in a flexible manner
• Positive, energetic, comfortable with change and working in a fast-paced environment

Benefits of joining the club:

• Medical, Dental and Vision Insurance
• 401K with match
• PTO
• Aligner and Whitening Benefit
• Collaborative work environment and positive culture

SmileDirectClub was founded on a simple belief: everyone deserves a smile they love. The Company is the first digital brand for straightening your smile, created after the realization that recent trends in 3D printing and telehealth could bring about disruptive change to the invisible aligner market by matching licensed professionals, a quality clear-aligner product, and customers together. By leveraging proprietary, cutting-edge technology, SmileDirectClub, LLC-affiliated dentists are providing greater access of care to consumers who couldn’t otherwise afford orthodontic treatment to get a better smile.

Want to learn more about us?

Check out https://smiledirectclub.com

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See what our SmileShops are all about: